Bridget Duffy is the former chief experience officer at the Cleveland Clinic. At the 2008 Good Experience Live (GEL) conference she talks about her work in helping the clinic re-think about what they do from the point of view of their patients. I’ve often thought that school districts should have Assistant Superintendents of Experience, and their work would be to focus on the experiences students, teachers, and other stakeholders have with one another through the school community. It would, I think, help us see schools and their role within their communities differently, and it would help position everyone, not just students, as learners and participants.
And here she is at the 2009 GEL Health Conference